History

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In October 2010, the remote service center was founded under the name FSZ Fernservice Zentrale Nattland.

On December 1, 2011, Hartmut Brückner takes over as managing director of the company.

Completion of proprietary software developments MMS Pilot, MMS Explorer, and MMS Webservice for remote service and measurement monitoring in a single system.

Different control systems are connected to the software solution—unique in Europe.

Data security – our customers’ investment data is managed not abroad but in Germany on our own redundant and native servers in the DO-KOM 21 data center.

Relocation with the data center’s hardware.

Integration of different customer routers (EDEKA, REWE, REAL, etc.) in the data center for secure tunnel connections to customer networks.

Commissioning of remote service and HACCP monitoring for all Real properties nationwide.

DIN EN ISO 9001:2015 – After more than a year of intensive preparation, the certification audit was carried out by TAW Cert GmbH in March.

The implemented quality management system for remote services was officially confirmed with the award of the certificate.

Change of ownership at FSZ Nattland. On January 1, 2021, Hartmut Brückner and Marcel Brückner took over the company from the previous owner, along with all employees.

Relocation of FSZ hardware and software to the ISO 27001-certified data center of myLoc managed IT AG in Düsseldorf.

With a connection to the 2100 Gbit backbone, a Tier III+ standard location, the installation of our server pool in a Lampertz security cell, and carrier-neutral telecommunications provision, the course has been set for the future.

FSZ Nattland becomes matserv GmbH – all employees transfer to the new company.

Move to new business premises in Castrop-Rauxel.

Launch of new matsIQ software for documenting all incoming faults, regardless of control manufacturer or control system.

Launch of new matsIQ partner portal for transparent and complete display of all fault entries, all processing steps, and HCCP data.

Growth and establishment of an additional department for processing ticketing for refrigeration systems.

Acquisition of additional office space to accommodate the growing workforce.