About us
Committed, reliable and appreciative
… that has been our credo for years.
When the first electronic control systems were introduced into refrigeration systems by innovative refrigeration specialists around 25 years ago, remote service still played a minor role. In fact, it was often ridiculed.
Over time, these control systems became increasingly established on the market, as they offered a number of advantages. The systems were monitored 24 hours a day by the refrigeration company via a modem connection. In the early days, the advantage was often seen exclusively by the refrigeration company.
Today, refrigeration systems are installed exclusively with electronic control systems, and modern systems do much more than “just” temperature-controlled regulation of the refrigeration system. Functions to increase the energy efficiency of a refrigeration system are now just as much a part of the package as intelligent lighting control. The top systems even enable the monitoring and control of all building services systems in a store. These include heating, ventilation, refrigeration and air conditioning systems, lighting, and existing heat recovery and energy generation systems.
Simple refrigeration system control has evolved into multifunctional control. This is the only way to operate modern refrigeration systems with high efficiency and exploit all the potential for minimizing energy consumption. The advantages of such a control system now clearly lie to a large extent with the operator of the M
Philosophy & Care
From the very beginning, matserv GmbH’s philosophy has been shaped by the desire to develop a service portfolio that truly supports and relieves our customers. That’s why we always keep our ears close to you. We have developed many of our innovative solutions because our customers asked us for solutions to their problems. Today, these solutions are part of matserv GmbH’s established range of services.
We like to be the first—even at the risk of making a mistake or two.
Our philosophy in a nutshell: We develop solutions—anyone can dwell on problems!
We take great care to ensure that customer wishes and requirements can be implemented in our software in a timely manner. We create corresponding specifications and schedules for implementation and carefully implement the requests. Our employees analyze and process incoming fault reports with the same care.
The introduction of a comprehensive quality management system for our company also underscores our commitment to moving forward into the future “with our customers – for our customers.”
Transparency
… is the basis of good cooperation.
Transparency in our work is always particularly important to us in everything we do.
We are aware that this requirement demands a willingness to admit our own fallibility. However, this approach gives us the opportunity to analyze and correct our own mistakes in communication with our customers. Only in this way have we been able to achieve our goal of establishing high-quality remote service.
corporate mission statement
“Our primary goals are customer satisfaction and trust.”
Hartmut Brückner
Managing Partner
Marcel Brückner
Managing Partner